Good Practice Guide for Housing Services
Respond, an Approved Housing Body (AHB) in Ireland, commissioned Just Economics to undertake 2-year evaluation of its non-housing services and develop a good practice guide for social landlords.
There is limited published information about non-housing services delivered by social housing landlords in Ireland, making it difficult
to identify good practice in the design and delivery of these services.
Following the conclusion of the 2-year evaluation of Respond services, learnings were summarised into a Good Practice Guide for use by social landlords.
The publication is a step-by-step guide to designing, delivering and evaluating services in social housing. Although drawn from the Irish experience, the findings will have relevance to social landlords that aim to improve the lives of their tenants everywhere.
The guide will be published in early 2025.
“Just Economics have brought rigour, expertise, intellect and crucially challenge to this process, accompanied by a passion for ‘getting under the bonnet’ of our organisation to truly understand the very particular opportunities our services deliver to the individuals, families and communities we serve. It is not enough to just believe we deliver good services, we want to truly understand and evidence how we can have an impact and implement a continuous learning loop that allows us to continually monitor, adapt and improve them into the future.”
Respond Foreword to the Good Practice Guide
The social impact of Approved Housing Bodies in Ireland
In 2022, three of the largest Approved Housing Bodies in Ireland– Clúid Housing, Respond and Circle VHA – commissioned Just Economics to identify common outcomes across the sector and a methodology for measuring those outcomes and determining social impact.
